Privacy Policy

Privacy Policy


Pursuant to the provisions of Arts. 13 and 14 of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter, "GDPR"), and Articles 6 and 11 of Spanish Organic Law 3/2018 of 5 December 2018 on the Protection of Personal Data and the Guarantee of Digital Rights (hereinafter, "LOPDGDD"), governing the right to information in the collection of data, please find the following information below:

Who is the controller in relation to your personal data?

The personal data provided to us by you, the user, through this training platform will be processed by Glovoapp23, S.L., with postal address at Carrer Pallars, 190, 08005 Barcelona (Spain) (hereinafter, "GLOVO”).

What personal data do we collect?

Any personal data that may be provided by you:

  • Full name.
  • Email address.
  • Username and password.



Why do we process your data, and for what purpose?

GLOVO will process your personal data in order to provide you with training services in relation to the delivery services provided by you through the GLOVO APP. 

  • To analyse the results of the training courses held on the training platform.
  • To deal with any queries or errors that may arise in relation to the operation of the platform

What is the lawful basis for the processing of your data?

Your data may be processed based on the following legal bases:

  • Performance of a contract: To carry out the necessary training courses for you to work as a GLOVO courier and any others that may be of interest to you.
  • Legitimate interest: To deal with any errors or queries from users that may arise in relation to the operation of the training platform.
  • Fulfilment of legal obligations: To prevent fraud, collaborate with public authorities and/or deal with any possible third-party claims.

How long will we keep your data for?

We will continue processing your data for the above purposes for as long as necessary to fulfil the purpose for which it was collected and for the duration of your contractual relationship with GLOVO, as well as in order to comply with the legal obligations arising from it. 

GLOVO undertakes to stop processing your personal data once your contractual relationship with GLOVO as courier has come to an end. At that point, GLOVO will duly block the data and retain it for the sole purpose of bringing, conducting or defending any potential claims. GLOVO will keep your data blocked during the limitation periods set forth in the applicable legislation in relation to any possible legal liabilities that may arise from its contractual relationship with the courier.


Who will your data be disclosed to?

GLOVO will not generally disclose personal data to third parties unless such data can be disclosed to collaborators providing services to GLOVO for the purpose of managing the provision of the services or the contractual and/or pre-contractual relationship with the data subjects or to process their requests. In such cases, we ensure that the recipients of the personal data respect its confidentiality and have appropriate measures in place for its protection.

You expressly accept that GLOVO will transfer your personal data to Foxize, the owner of the platform, to enable it to provide the training courses. Before registering users who are applying for the course on the training platform, Foxize will use the email address provided by GLOVO to check that they are registered as couriers on the GLOVO platform.

Furthermore, we have included the following additional information on the processing of personal data by FOXIZE as data processor acting for and on behalf of GLOVO.

Data Collected by Foxize and its Processing thereof as Data Processor on GLOVO's behalf

Foxize, acting on behalf of GLOVO, collects all information entered by users on the platform and stores it on the servers of Foxize's storage provider. As this is a Cloud service, information must be stored on a server in order for the application to work. Users therefore accept this fact.

For what purpose do we process your personal data?

The Data Concerned shall be processed for the purposes arising from the Contract, which are:

1. To identify and connect users to the products acquired by them through the customer's cloud.

2. To provide GLOVO with a service for the management of the training platform's products/service.

Foxize will in no event use the data for any purposes other than as envisaged.

How long will we keep your personal data for?

The personal data provided shall be retained for as long as necessary to provide the requested service and for the legally established periods.

Who will your data be disclosed to?

The data will not be disclosed to third parties unless there is a legal requirement to do so.

How did we obtain your data?

All the personal data collected by Foxize has been provided directly by you, the user.

Security of Data

For Foxize, security is paramount. The data storage service is currently provided by specialist providers and includes security certificates and anti-hacking systems. Foxize has decided to outsource the storage in order to ensure that the provider meets the most stringent security standards at levels that Foxize would be unable to reach with its own storage servers.



Where is your data stored?

Data collected from you in connection with the use of the training platform will not be the subject of international transfers of data. 

The physical server in which the personal data from the Training Platform is stored is located in the European Economic Area.  



What are your rights, and how can you exercise them?

You can send communications and exercise your rights by writing to the email address 

Under the data protection legislation, you can make the following requests:

  • Right of access: You can ask for information about the personal data we have about you.
  • Right to rectification: You can tell us about any changes to your personal data.
  • Right to erasure and to be forgotten: You can ask us to block and delete your personal data.
  • Right to restrict the processing of data: This entails restricting the processing of your personal data.
  • Right to object: You can withdraw your consent to the processing of your data by objecting to its continued processing.

In some cases, the request may be refused if it would involve deleting data that is necessary in order to comply with legal obligations. Furthermore, if you have any complaints regarding the processing of your data, you can file a complaint with the competent data protection authority.

Who is responsible for the accuracy and truthfulness of the data provided?

GLOVO is not responsible for the truthfulness of any information originating outside GLOVO and for which a different source has been indicated. It therefore accepts no liability for any potential damage that could arise from the use of such information.

GLOVO reserves the right to update, modify or delete the information contained on this website, and it may even restrict or deny access thereto. GLOVO is released from any liability for any loss or damage that may be suffered by you as a result of any errors, defects or omissions in the information provided by GLOVO provided that such information comes from sources outside GLOVO.

What security measures do we put in place to protect your personal data?

GLOVO has taken the necessary steps recommended by the competent data protection authorities to maintain the required security level, according to the nature of the personal data processed and the circumstances of the processing, in order to avoid, to the extent possible and always in accordance with the state of the art, the alteration, loss or processing of, or unauthorised access to, the data. However, you need to be aware that online security measures are not infallible.

GLOVO therefore accepts no liability for any potential loss or damage that may arise from any interferences, omissions, interruptions, computer viruses, telephone faults or disconnections in the operation of this electronic system for reasons beyond GLOVO's control; delayed or blocked use of this electronic system as a result of deficiencies or surges in telephone lines or surges in the Data Processing Centre, the Internet system or other electronic systems, or any damage that may be caused by third parties as a result of unlawful interference beyond GLOVO's control.

Amendments to the Privacy Policy

This privacy policy is subject to change. We recommend that you review it on a regular basis.